Terms & Conditions
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with DEUX-LUXE, hereinafter referred to as “DEUX-LUXE”, ”us ” or ”we”, at the DEUX-LUXE website or mobile website (jointly referred to as ” https://www.deux-luxe.co.uk/”).
By using https://www.deux-luxe.co.uk/ and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in the United Kingdom excluding Jersey, Guernsey, Isle of Man, Anguilla, Bermuda, British Antarctic Territory, British Indian Ocean Territories, British Virgin Islands, Falkland Islands, Gibraltar, Cayman Islands, Montserrat, Pitcairn Islands, St Helena, Ascension, Tristan da Cunha, Sovereign Base Areas of Akrotiri and Dhekelia, South Georgia and the South, Sandwich Islands, Turks- and Caicos Islands and mail forwarding companies, can place an order. DEUX-LUXE and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery.
The inclusion of any products or services on https://www.deux-luxe.co.uk/ at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you.
DEUX-LUXE want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the https://www.deux-luxe.co.uk/ site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.
2. Prices and delivery charges
The prices displayed at https://www.deux-luxe.co.uk/ include the statutory Value Added Tax but does not include a delivery charge.
3. Ordering/conclusion of contract
Orders can be placed via https://www.deux-luxe.co.uk/ only.
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact DEUX-LUXE Customer Service who will settle the refund.
DEUX-LUXE exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.
5. Withdrawal of Order
If you wish to cancel or return your order, please provide us with notice in writing either via email to firstname.lastname@example.org, and return the item(s) to us as set out in section 6 (Returns) below within the 14-day period set forth above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges.
In the event of an error in connection with any products or services displayed through https://www.deux-luxe.co.uk/ (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), DEUX-LUXE reserves the right to cancel any order prior to the time it is delivered to you.
We use Royal Mail Services to ship our orders, all orders will be 1st class tracked and signed and orders over £100 will have special delivery guaranteed.
We aim to send out orders within 3 working days and please allow 1-2 days for delivery.
If you are not completely happy with your purchase from us, we will kindly offer you a refund for returned items or an exchange. Please notify us within 14 days from when you have received your items to arrange a return. Please also email the reasons why you would like to return the item/s. We aim to refund withing 7 days of receiving the returned purchase. We will send you the full refund and cost of the returned postage once the items are back in the exact same condition that they were dispatched.
Please note that if the items are not returned in their original condition, we will then reserve the right to insist upon payment for the items.
The parcel will be your responsibility until it reaches us.
DEUX-LUXE guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on)
7. Payment methods
You can pay for your goods in various ways as set out below.
When paying by PayPal, DEUX-LUXE reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched. DEUX-LUXE reserves the right to deny any purchase.
You are obliged to submit a correct e-mail address and to inform DEUX-LUXE if your e-mail address changes. Please note that DEUX-LUXE reserves the right to send payment requests to your e-mail address.
Please note that we are unable to accept gift cards and merchandise cards as forms of payments via DEUX-LUXE.
You will receive the legally required invoice in the shipping confirmation e-mail.
8. Our Liability
Nothing in these Terms shall exclude or limit DEUX-LUXE's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.
DEUX-LUXE is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on https://www.deux-luxe.co.uk/ shall be limited to the total price of your order.
We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.
DEUX-LUXE reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
12. Ownership of rights
Any use of https://www.deux-luxe.co.uk/ or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of DEUX-LUXE.
13. Company Information
9 Madeley Road
Contact Details: DEUX-LUXE Customer Service